How do I cancel an order? (before it has been shipped)
If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your “Order” section.
If you have placed the order as a guest, signup/sign in with the email that you have used while placing an order and you can then cancel order through “Order” section. In such cases, the order will be cancelled and the money will be refunded after deduction the payment gateway charge @2.5%. to you within 48 business hours after cancellation.
How do I cancel an order? (once it has been shipped)
If you wish to cancel an order that has been shipped but has not yet been delivered
Kindly do not accept the delivery of the order
Once we receive the product(s) back and verify its packaging/condition, we will refund the money after deduction the shipping and payment gateway charge @2.5%. within 24-48 business hours. The customer agrees not to dispute the decision made by Cartridge Store and accept Cartridge Store’s decision regarding the cancellation.